Thanks for this Miriam, I do appreciate your input. Truly I have done all the safeguarding/complaint procedures etc., to no avail. CTPLD and the provider collude together to exclude me, with the result that my daughter isn't getting the care she deserves. I am 70 in a few months and not sure I can take on the management of her care myself, but am absolutely sure that this won't get any better without that. Over the 2 years L has been in this company's care, I have tried to distance myself from the day to day supervision over and over. Every time I let go of the reins, something happens which, in itself may seem minor, but put together look to me like neglect - i.e., she has severe scoliosis and was walking around in shoes that were falling apart and very worn down, because 'she chooses them'. When I said 'well don't offer them to her ... put them in the bin' they just look at me like I was a monster or (more often) ignore me. How can I trust them with the big things, like medication, if they can't even throw a pair of shoes away without instruction? It's not like she doesn't have others! Also in the recent 84 degree heat, she was sunburt - twice - because 'she didn't want to come in'! Also, the company keeps asking me to write things I have taught members of care staff AND management and they should have notes on, but don't (or just won't show me!). They 'manage the placement' but don't 'supervise the placement' - i.e. it's all done by remote control from the office, taking the word of the carers but almost never (if ever) making unsolicited visits to see what's going on. I am going demented. I feel that any supported living placement will be unsupervised, leaving poor L, who has already been abused in a care home, at the mercy of people who either don't know what they should be doing, or don't care. It's scary.